{"id":215,"date":"2026-09-13T15:45:59","date_gmt":"2026-09-13T15:45:59","guid":{"rendered":"https:\/\/reply.global\/?page_id=215"},"modified":"2026-09-13T20:58:58","modified_gmt":"2026-09-13T20:58:58","slug":"terms","status":"publish","type":"page","link":"https:\/\/reply.global\/es\/terms\/","title":{"rendered":"Terms"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"215\" class=\"elementor elementor-215\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d81395 e-flex e-con-boxed e-con e-parent\" data-id=\"1d81395\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa6c0d0 elementor-widget elementor-widget-html\" data-id=\"aa6c0d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\nbody.page-id-2158 .entry-header,\nbody.page-id-2158 .entry-title,\nbody.page-id-2158 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}\n\n  .reply-terms-hero{\n    padding:92px 0 68px;\n  }\n\n  .reply-terms h1{\n    font-size:52px;\n  }\n\n  .reply-terms-main{\n    padding:78px 0 94px;\n  }\n\n  .reply-terms-layout{\n    grid-template-columns:205px minmax(0,1fr);\n    gap:52px;\n  }\n\n  .reply-terms-section h2{\n    font-size:34px;\n  }\n}\n\n@media(max-width:767px){\n  .reply-terms-shell{\n    padding-left:20px;\n    padding-right:20px;\n  }\n\n  .reply-terms-hero{\n    padding:64px 0 50px;\n  }\n\n  .reply-terms-eyebrow{\n    margin-bottom:18px;\n    font-size:11px;\n  }\n\n  .reply-terms h1{\n    font-size:42px;\n    line-height:1.03;\n  }\n\n  .reply-terms-intro{\n    margin-top:20px;\n    font-size:16px;\n    line-height:1.7;\n  }\n\n  .reply-terms-main{\n    padding:56px 0 76px;\n  }\n\n  .reply-terms-layout{\n    display:block;\n  }\n\n  .reply-terms-nav{\n    position:static;\n    margin-bottom:48px;\n  }\n\n  .reply-terms-nav a{\n    padding:9px 0;\n  }\n\n  .reply-terms-section{\n    margin-bottom:36px;\n    padding-bottom:36px;\n  }\n\n  .reply-terms-section h2{\n    margin-bottom:14px;\n    font-size:29px;\n  }\n\n  .reply-terms-section p,\n  .reply-terms-list li{\n    font-size:15px;\n    line-height:1.78;\n  }\n}\n\n@media(max-width:420px){\n  .reply-terms h1{\n    font-size:38px;\n  }\n\n  .reply-terms-section h2{\n    font-size:27px;\n  }\n}\n<\/style>\n\n<div class=\"reply-terms\">\n\n  <section class=\"reply-terms-hero\">\n    <div class=\"reply-terms-shell\">\n      <div class=\"reply-terms-hero-inner\">\n\n        <div class=\"reply-terms-eyebrow\">\n          Legal\n        <\/div>\n\n        <h1>Terms<\/h1>\n\n        <p class=\"reply-terms-intro\">\n          These Terms explain the general basis on which the Reply website,\n          platform and related services may be accessed and used.\n        <\/p>\n\n        <div class=\"reply-terms-updated\">\n          Last updated: September 2026\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"reply-terms-main\">\n    <div class=\"reply-terms-shell reply-terms-layout\">\n\n      <nav class=\"reply-terms-nav\" aria-label=\"Terms page sections\">\n\n        <div class=\"reply-terms-nav-label\">\n          On this page\n        <\/div>\n\n        <a href=\"#about\">About these Terms<\/a>\n        <a href=\"#service\">The Reply Service<\/a>\n        <a href=\"#operation\">How Reply Works<\/a>\n        <a href=\"#accounts\">Accounts &amp; Access<\/a>\n        <a href=\"#responsibilities\">Customer Responsibilities<\/a>\n        <a href=\"#acceptable-use\">Acceptable Use<\/a>\n        <a href=\"#communications\">Communications<\/a>\n        <a href=\"#third-parties\">Third-Party Services<\/a>\n        <a href=\"#availability\">Availability<\/a>\n        <a href=\"#outcomes\">Lead Outcomes<\/a>\n        <a href=\"#fees\">Commercial Terms<\/a>\n        <a href=\"#privacy\">Privacy &amp; Data<\/a>\n        <a href=\"#ip\">Intellectual Property<\/a>\n        <a href=\"#suspension\">Suspension &amp; Termination<\/a>\n        <a href=\"#liability\">Liability<\/a>\n        <a href=\"#changes\">Changes<\/a>\n        <a href=\"#law\">Governing Law<\/a>\n        <a href=\"#contact\">Contact<\/a>\n\n      <\/nav>\n\n      <div class=\"reply-terms-content\">\n\n        <section class=\"reply-terms-section\" id=\"about\">\n\n          <h2>About these Terms<\/h2>\n\n          <p>\n            These Terms apply to access to and use of the Reply website,\n            the Reply client experience and any related services made\n            available to customers or authorised users.\n          <\/p>\n\n          <p>\n            Where a customer has entered into a separate proposal,\n            order form, service agreement or other written agreement with\n            Reply, that agreement may contain additional or more specific\n            terms. Where applicable, those customer-specific terms govern\n            the relevant service arrangement.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"service\">\n\n          <h2>The Reply Service<\/h2>\n\n          <p>\n            Reply is a lead-protection technology platform designed to help\n            businesses respond to incoming enquiries, capture useful lead\n            information and make that information available to the relevant\n            team.\n          <\/p>\n\n          <p>\n            Depending on the customer's agreed configuration, Reply may\n            support lead response, qualification, notifications and related\n            lead-management functionality across supported communication\n            channels.\n          <\/p>\n\n          <p>\n            The exact services, integrations and channels available to a\n            customer depend on that customer's agreed setup. The appearance\n            of a feature or channel on the Reply website does not mean that it\n            is enabled for every customer.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"operation\">\n\n          <h2>How Reply Works<\/h2>\n\n          <p>\n            Reply is designed to work alongside a customer's existing team.\n            Where the configured service allows it, the customer's team can\n            receive the first opportunity to respond and Reply can step in\n            when required.\n          <\/p>\n\n          <p>\n            Reply may then capture and qualify the enquiry before making the\n            available lead information accessible to the customer's team.\n          <\/p>\n\n          <p>\n            Delivery or attention notifications may use supported channels\n            such as WhatsApp, email or SMS depending on the customer's\n            configuration and the availability of the relevant third-party\n            service.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"accounts\">\n\n          <h2>Accounts &amp; Access<\/h2>\n\n          <p>\n            Where Reply provides access to the client portal or another\n            protected area, access is intended only for authorised users.\n          <\/p>\n\n          <p>\n            Users are responsible for keeping their login details reasonably\n            secure and for ensuring that credentials are not knowingly shared\n            with unauthorised persons.\n          <\/p>\n\n          <p>\n            Reply should be notified promptly if a user becomes aware of\n            suspected unauthorised access, compromised credentials or other\n            activity that may affect the security of an account.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"responsibilities\">\n\n          <h2>Customer Responsibilities<\/h2>\n\n          <p>\n            Customers are responsible for providing accurate information\n            reasonably required to configure and operate their Reply service,\n            including relevant routing, contact, integration and business\n            information.\n          <\/p>\n\n          <p>\n            Customers remain responsible for their own business decisions,\n            follow-up activity and relationships with their leads, prospects\n            and customers.\n          <\/p>\n\n          <p>\n            Where a customer connects third-party accounts, numbers,\n            platforms or services to Reply, the customer is responsible for\n            ensuring that it has the appropriate authority to use and connect\n            those services.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"acceptable-use\">\n\n          <h2>Acceptable Use<\/h2>\n\n          <p>\n            Reply must not be used for unlawful, fraudulent, abusive,\n            deceptive or harmful activity.\n          <\/p>\n\n          <p>Users must not knowingly:<\/p>\n\n          <ul class=\"reply-terms-list\">\n            <li>\n              attempt to gain unauthorised access to Reply systems,\n              accounts or infrastructure;\n            <\/li>\n            <li>\n              interfere with or intentionally disrupt the operation,\n              performance or security of the service;\n            <\/li>\n            <li>\n              use Reply to transmit malicious software or unlawful\n              communications;\n            <\/li>\n            <li>\n              use the service in a way that infringes the rights of another\n              person or organisation; or\n            <\/li>\n            <li>\n              attempt to misuse or circumvent security, access or usage\n              controls.\n            <\/li>\n          <\/ul>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"communications\">\n\n          <h2>Communications &amp; Notifications<\/h2>\n\n          <p>\n            Reply may use configured communication channels to process,\n            deliver or notify customers about enquiries and lead information.\n          <\/p>\n\n          <p>\n            The availability, timing and successful delivery of a\n            communication may depend on telecommunications networks,\n            messaging services, internet connectivity, customer settings and\n            other systems outside Reply's direct control.\n          <\/p>\n\n          <p>\n            Customers are responsible for ensuring that their own use of\n            calls, messages and other communications complies with laws and\n            requirements applicable to their business and their recipients.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"third-parties\">\n\n          <h2>Third-Party Services<\/h2>\n\n          <p>\n            Reply may rely on third-party technology or service providers to\n            deliver parts of the service. These may include\n            telecommunications, messaging, hosting, CRM, integration,\n            analytics or other technology providers.\n          <\/p>\n\n          <p>\n            Third-party services may be subject to their own terms, policies,\n            service availability and technical limitations.\n          <\/p>\n\n          <p>\n            Reply cannot control every interruption, change or failure that\n            originates within an independent third-party service.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"availability\">\n\n          <h2>Service Availability<\/h2>\n\n          <p>\n            Reply is designed to provide reliable lead-response and\n            lead-management functionality. However, technology and\n            telecommunications services cannot be guaranteed to operate\n            without interruption in every circumstance.\n          <\/p>\n\n          <p>\n            Service availability may occasionally be affected by maintenance,\n            connectivity, telecommunications providers, third-party\n            platforms, integration changes or circumstances outside Reply's\n            reasonable control.\n          <\/p>\n\n          <p>\n            Any specific service levels or availability commitments agreed\n            with a customer are set out in that customer's applicable\n            service agreement.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"outcomes\">\n\n          <h2>Lead &amp; Commercial Outcomes<\/h2>\n\n          <p>\n            Reply is intended to help businesses protect and manage\n            opportunities more effectively by supporting lead response,\n            qualification and delivery.\n          <\/p>\n\n          <p>\n            Reply does not guarantee that an enquiry will result in a sale,\n            appointment, instruction, contract, revenue or any other\n            commercial outcome.\n          <\/p>\n\n          <p>\n            The customer remains responsible for its own follow-up,\n            commercial decisions and interactions with prospects and\n            customers.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"fees\">\n\n          <h2>Fees &amp; Commercial Terms<\/h2>\n\n          <p>\n            Pricing, billing arrangements, included services, usage\n            allowances and any other customer-specific commercial terms are\n            governed by the relevant proposal, order, subscription\n            arrangement or service agreement.\n          <\/p>\n\n          <p>\n            Where the customer agrees additional services, integrations or\n            functionality, separate or updated commercial terms may apply.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"privacy\">\n\n          <h2>Privacy &amp; Data<\/h2>\n\n          <p>\n            Personal information processed through Reply is handled in\n            accordance with applicable data-protection requirements and\n            Reply's Privacy Policy.\n          <\/p>\n\n          <p>\n            Where Reply processes personal information on behalf of a\n            customer, additional data-processing terms or contractual\n            arrangements may apply.\n          <\/p>\n\n          <p>\n            Customers are responsible for ensuring that they have an\n            appropriate lawful basis and any required notices or permissions\n            for personal information that they submit to or process through\n            the service.\n          <\/p>\n\n          <p>\n            Further information is available in Reply's\n            <a class=\"inline-link\" href=\"\/es\/privacy-policy\/\">Privacy Policy<\/a>.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"ip\">\n\n          <h2>Intellectual Property<\/h2>\n\n          <p>\n            The Reply name, branding, website, platform interface, software,\n            documentation and related materials are protected by applicable\n            intellectual-property rights.\n          <\/p>\n\n          <p>\n            Except where expressly agreed otherwise, access to or use of\n            Reply does not transfer ownership of Reply's intellectual\n            property to a customer or user.\n          <\/p>\n\n          <p>\n            Customers retain responsibility for and any applicable rights in\n            content, information and materials they lawfully provide for use\n            with the service.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"suspension\">\n\n          <h2>Suspension &amp; Termination<\/h2>\n\n          <p>\n            Access to the service may be restricted or suspended where\n            reasonably necessary to protect security, prevent unlawful or\n            abusive use, respond to a material service issue or comply with\n            applicable requirements.\n          <\/p>\n\n          <p>\n            Customer-specific cancellation, suspension and termination rights\n            are otherwise governed by the applicable service agreement or\n            commercial arrangement between Reply and the customer.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"liability\">\n\n          <h2>Liability<\/h2>\n\n          <p>\n            Reply provides technology intended to support lead handling and\n            communication workflows. Customers remain responsible for their\n            own business decisions, staff actions, follow-up and commercial\n            outcomes.\n          <\/p>\n\n          <p>\n            To the extent permitted by applicable law, any limitations,\n            exclusions, liability caps or remedies that apply to a customer's\n            use of Reply are governed by the applicable customer agreement.\n            Nothing in these Terms excludes or limits liability where it\n            cannot lawfully be excluded or limited.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"changes\">\n\n          <h2>Changes to these Terms<\/h2>\n\n          <p>\n            Reply may update these Terms where reasonably necessary to\n            reflect changes to its services, operating practices or\n            applicable requirements.\n          <\/p>\n\n          <p>\n            The current version is published on this page and the revision\n            date is shown above.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"law\">\n\n          <h2>Governing Law<\/h2>\n\n          <p>\n            Any governing-law, jurisdiction or dispute provisions that apply\n            to a customer relationship are set out in the applicable customer\n            agreement. Any mandatory rights or legal protections that apply\n            under applicable law remain unaffected.\n          <\/p>\n\n        <\/section>\n\n        <section class=\"reply-terms-section\" id=\"contact\">\n\n          <h2>Contact<\/h2>\n\n          <p>\n            Questions about these Terms or the Reply service can be submitted\n            through Reply's contact page.\n          <\/p>\n\n          <p>\n            <a class=\"inline-link\" href=\"\/es\/contact\/\">\n              Contact Reply\n            <\/a>\n          <\/p>\n\n        <\/section>\n\n      <\/div>\n\n    <\/div>\n  <\/section>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Legal Terms These Terms explain the general basis on which the Reply website, platform and related services may be accessed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-215","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/reply.global\/es\/wp-json\/wp\/v2\/pages\/215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reply.global\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/reply.global\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/reply.global\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/reply.global\/es\/wp-json\/wp\/v2\/comments?post=215"}],"version-history":[{"count":10,"href":"https:\/\/reply.global\/es\/wp-json\/wp\/v2\/pages\/215\/revisions"}],"predecessor-version":[{"id":245,"href":"https:\/\/reply.global\/es\/wp-json\/wp\/v2\/pages\/215\/revisions\/245"}],"wp:attachment":[{"href":"https:\/\/reply.global\/es\/wp-json\/wp\/v2\/media?parent=215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}