Clear answers.
Before you start.
How Reply protects incoming enquiries, how our two plans differ and what to expect when you try it.
Protect the enquiry without complicating the process.
Reply helps your business answer, capture and qualify incoming enquiries, then gives the right person useful context for the next action.
FAQ: What teams usually want to know.
See how Reply One and Reply Team compare, what each plan covers, how enquiries are handled and how your team stays in control.
What does Reply actually do?
Reply protects incoming enquiries by responding quickly, collecting the important details and passing useful context to your business. It helps keep leads from being missed while your people stay in control of customer relationships and next steps.
What is the difference between Reply One and Reply Team?
Reply One is designed for an owner-led or smaller business that needs 24/7 lead coverage, a basic owner portal and compatibility with its existing CRM. Reply Team is designed for businesses with multiple employees or agents. It adds an advanced owner portal, a CRM and team-focused tools such as lead assignment, agent notifications, an agent workspace and follow-ups. Some advanced Team capabilities are being introduced in stages; we will confirm availability before activation.
How much do Reply One and Reply Team cost?
Reply One is €249 per month and Reply Team is €499 per month. Both advertised prices include IVA. You can compare the plans on our Pricing page.
How many AI voice minutes are included?
Reply One includes a monthly allowance of AI voice minutes. We will confirm the exact allowance before a subscription is agreed. Reply Team offers unlimited AI voice minutes subject to fair usage; the fair-use terms will be confirmed before activation.
Which languages can each plan handle?
Reply One includes three languages: English, Spanish and one additional language chosen by the client. Reply Team includes five languages: English, Spanish and three additional languages chosen by the client. We will confirm support for each selected language before activation.
What is included in the owner portal?
Reply One includes a basic owner view of enquiries, lead status and activity. Reply Team is designed to provide more detailed lead management, with tools for coordinating a team. The availability of advanced features will be confirmed before activation.
Can Reply work with our existing CRM?
Reply One is designed to work alongside a business's existing CRM, subject to compatibility with that system. Reply Team includes a CRM with advanced team management and follow-up capabilities. We can discuss your current tools during a demo.
Can leads be assigned to individual agents?
Individual lead assignment, direct notifications to assigned agents and an agent workspace are Reply Team capabilities; they are not part of Reply One. Advanced Team capabilities are being introduced in stages, so we will confirm which are available before activation.
Does Reply replace our team?
No. Reply supports your people rather than replacing them. It handles repetitive first-response work and helps capture context while your team remains responsible for important conversations, decisions and customer relationships.
What information can Reply capture?
Depending on the enquiry, Reply can capture a person's name, telephone number, email where available, what they need, their location or area, their preferred language, where the enquiry came from and other useful notes.
Will Reply ask questions a lead has already answered?
The goal is a short, natural interaction. Information already shared can be used as context so Reply can focus on the important details still needed.
Where can incoming enquiries come from?
Both plans cover 24/7 AI call handling, WhatsApp enquiries and website enquiries. The channels used depend on how the business receives customer enquiries.
What happens after an enquiry is qualified?
Reply keeps the useful details together so the owner or team can review the lead and decide what to do next. Reply Team is designed to provide more detailed team workflows, with availability confirmed before activation.
What role does WhatsApp play?
Incoming WhatsApp enquiries can become part of the same lead-protection journey. Reply can collect relevant details and help the business follow up without losing the context of the original enquiry.
Is Reply only for real estate agencies?
Real estate is our first dedicated industry, but the same approach can help property management, construction and other service businesses that depend on responding to incoming enquiries.
Can Reply fit around our existing process?
Yes. We begin by understanding where enquiries come from, which details matter and who needs to act on each lead. The aim is to support the way your business already operates.
How can I hear Reply in action or get started?
You can request a demo or call our live demonstration line. We will explain how the plans compare and discuss what is currently available for your business.
One connected journey from enquiry to action.
Whether someone calls, messages or uses your website, Reply helps keep the enquiry, the useful details and the next action connected.
Hear Reply in action.
Call our demonstration line to experience how Reply responds, or request a demo to talk about which plan fits your business.